When you place an order with us, we collect payment (more-so a down payment) if you will. As corporate Gold level partner vendors with Generac we place your order directly with Generac so we get confirmation, order number, and get your generator "in line" for production. 

Next we will contact and arrange a meeting with a local electrical company to come to your home or business for a meeting about the location of the unit, process and installation where that electrician will provide you with a cost to install. Once you have confirmed with our support staff which electrical service provider is to perform the install we coordinate the shipment of your new unit to your desired shipping location. (home or business)

We do not charge a shipping fee for units that are direct drop shipped from

Generac to your home or business. Which on average is about 2- 4 weeks. Depending on the time of year. SO PLEASE BE PATIENT

However, if you choose to have your generator in your hands faster we charge a $200 freight and handling fee because we have to remove one from our warehouse and ship it. 

We do it this way because most people don't need their new generator immediately and this way we can save you money. Also, it can take a week or two for homeowners to arrange and decide who they want to pay for the installation. 

If you decide to back out of the order, just let us know and we will refund you the money less a $50 restocking fee.